This Privacy Policy explains how Vector Plus General Trading LLC ("Vector Plus", "we", "us") collects, uses and protects personal information when you visit vectorplus.ae or contact us through it. We handle personal data in line with the applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

1. Information we collect

We only collect information that you choose to send us. When you use our contact, quote request or BOQ upload forms, this may include:

Your name, company name, email address and phone number.
Details of your enquiry, such as product requirements, quantities, project information and messages.
Files you attach, such as cable schedules, BOQs, drawings or specifications (up to 10 MB per file).

With your consent, we use Google Analytics cookies to understand how visitors use this website. We do not use advertising cookies, and we do not ask you to create an account. You can accept or decline analytics cookies in the banner shown on your first visit. Like all web servers, our hosting provider may briefly process technical data such as your IP address and browser type to deliver pages securely and protect the site against abuse.

2. How we use your information

To respond to your enquiries and prepare quotations, pricing and availability information.
To review BOQs, drawings and specifications you send us and recommend suitable products or assemblies.
To follow up on quotations, orders and deliveries you have requested.
To keep business records and meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

3. How your information is shared

We share information only where needed to run this website and serve your request:

Hosting: the website and its forms run on Cloudflare Pages.
Email delivery: form submissions and attachments are delivered to our team by email through Resend.
Suppliers and manufacturers: where necessary to source products or confirm technical details for your enquiry, we may share relevant project requirements with them. We share contact details only when needed.
Authorities: where required by law or to protect our legal rights.

Some of these providers may process data outside the UAE. Where they do, we rely on providers that apply appropriate safeguards to protect your information.

4. Third-party content

This website loads fonts from Google Fonts. When your browser requests these, the providers receive your IP address and basic browser information, as governed by their own privacy policies. Links to manufacturer or other external websites are provided for convenience; we are not responsible for their privacy practices.

5. How long we keep your information

We keep enquiry details and attached files for as long as needed to respond to you and manage any resulting quotation or order, and afterwards for the period required by UAE commercial, tax and accounting laws. We then delete or anonymise them.

6. Security

The website is served over HTTPS, and we limit access to your information to staff who need it to handle your enquiry. No method of transmission or storage is completely secure, so please avoid sending information that is more sensitive than your enquiry requires.

7. Your rights

Subject to applicable law, you can ask us to:

Confirm what personal information we hold about you and give you a copy.
Correct information that is inaccurate or incomplete.
Delete your information where we no longer need it or are not legally required to keep it.
Stop or restrict certain uses of your information, or withdraw consent you have given.

To make a request, email us at [email protected]. We may need to verify your identity before acting on it.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last changed.

9. Contact us

Vector Plus General Trading LLC
Office No. 301, RAG Tower, Al Barsha 1, Dubai, UAE
Email: [email protected]
Phone: +971 55 369 5001